The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“I was blown away by the dining options at the resort. Each restaurant had a unique and tasty menu, particularly the seafood restaurant, which was lovely.” view full review
Excellent Kids Club
“The kids club was a highlight for my family. The staff organized fantastic activities and shows, ensuring my kids were entertained throughout our stay.” view full review
Thoughtful Design
“The pool area was well-designed with a wide shallow shelf that allowed my toddler to safely splash around, which was excellent for family fun.” view full review
Immaculate Pools
“The resort's three pools were perfectly maintained and offered a serene atmosphere for relaxation, making our lounging experience truly enjoyable.” view full review
Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk
mexicarteakumal
4.4
km
Unnamed Rd
Parque Aventuras Mayas
4.2
km
in the heart of the Riviera Maya
Aktun Chen Cenote
4.2
km
Camino a Uxuxubi S/N
Akumal Monkey Sanctuary
4.5
km
Beach
playa akumal
4.3
km
Nature reserve
Akumal Ecological Center
4.4
km
Library
Hekab Be Biblioteca de Akumal
4.4
km
Museum
Lamanai
4.4
km
Mall
Super Market Chomak
4.4
km
Akumal
Cenote Santa Cruz
4.6
km
Museum
Museo de la Prehistoria Parque Dos Ojos
6.3
km
Nearby
Beach
Playa Coba
450 m
Restaurants
Le Gourmet
510 m
Gran Bahia Principe Coba - Playa Aventuras Akumal
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
6.4
Location
7.0
Service
8.8
Dining
8.0
Guest reviews
7.6/10
based on 5 reviews
8.0
8.0/10 based on 189 reviews
Frederic
United States,
May
2024
7.0/10
I found the hotel to be conveniently located, but there were some downsides. The rooms were well-kept and close to the entrance, yet there was some noise from the passing cars early in the morning. The service was dedicated to ensuring a pleasant stay, although at times they seemed a bit inconsistent. The location was bustling with friendly staff, although it had its faults. The dining experience was a mixed bag, with a buffet-style setup, and the facilities were adequate.
Rooms
7.0
The rooms were kept clean and just needed a little bit of refinement.
Service
8.0
The staff worked tirelessly to make my holiday enjoyable.
Location
6.0
The location had a good beach and friendly staff but had some shortcomings.
Dining
7.0
The dining was a buffet affair, with some standout employees but not without flaws.
Facilities
7.0
The facilities were okay for my needs.
Gary
United Kingdom,
February
2024
6.6/10
The hotel had its ups and downs. The rooms were not ideal due to noise from construction and limited time for relaxation, yet block 73 was conveniently located far from the lobby. The service was exceptional, with polite and hardworking staff attending to all our needs. The location provided a nice welcome but lacked proximity to the bustling resorts, offering a serene jungle-like atmosphere. Dining was a mixed bag with impressive food quality but a pushy sales approach. Overall, a place with potential but room for improvement.
Rooms
5.0
The rooms, especially block 73, were a mixed experience with noise from construction and limited relaxation time.
Service
9.0
The service was exceptional, with hardworking staff providing consistent care and attention to detail.
Location
7.0
The location offered a warm welcome and a jungle-like ambiance, although not right beside the resorts for a quieter stay.
Dining
7.0
Dining had its highs and lows with impressive food quality but a pushy sales tactic that was off-putting.
Facilities
The facilities were decent, with opportunities for improvement but met basic needs.
Susan
United States,
February
2024
7.4/10
Despite some drawbacks like grotty rooms and soft beds causing back problems, the hotel offers a safe in every room for added security. The staff is extremely friendly and accommodating, providing excellent service and a wide selection of delicious meals. The location is clean, with welcoming gestures upon arrival, but certain restrictions like early pool closure and spicy food warnings may affect the overall experience.
Rooms
5.0
The rooms, whether in the Adults Only Building or older sections, are in need of refurbishment but do come with a useful safe.
Service
9.0
The staff goes above and beyond with their friendliness and top-notch assistance.
Location
7.0
The location is clean and welcoming, with nice gestures upon arrival, though restricted in some aspects like early pool closure and spicy food warnings.
Dining
8.0
The dining experience offers a vast choice of delicious food, mainly due to the attentive and obliging staff.
Facilities
8.0
Facilities are well-maintained with clean pools and toilets.
Bob
United Kingdom,
January
2024
8.8/10
Staying at this hotel was a dream come true! The rooms were spacious with great facilities, working AC, and always impeccably clean with daily drink replacements. The view overlooking the infinity pool and ocean in the adults only section of the Akumal resort was simply breathtaking. However, the bathroom not having a ceiling was a bit odd.
Rooms
9.0
The rooms were large, well-equipped, and always kept clean, overlooking the infinity pool and ocean.
Service
9.0
The hosts were absolutely incredible, always ready to serve and assist in any way possible. From offering drinks to helping with table arrangements, the service was top-notch.
Location
8.0
The location was gentle and tranquil, offering a relaxing environment free of disruptive activities. The welcoming gesture upon arrival was a nice touch, despite being a bit far from the airport.
Dining
9.0
The dining experience was exceptional, with a great variety of delicious food and top-notch drinks. The only downside was that the tempting offerings made it easy to overeat!
Facilities
9.0
The facilities on-site were impressive, including sun loungers, umbrellas, jacuzzi pools, and a whirlpool for guests' relaxation and enjoyment.
John
United States,
September
2023
8.4/10
My stay at the hotel was fantastic! The location was amazing, right by the beach and with plenty of restaurant options nearby. The rooms were clean and comfy, and the staff was incredibly friendly and helpful. The only downside was the limited breakfast options. The pool area was well-maintained and enjoyable, and the overall price was reasonable.
Rooms
8.0
Our room was spacious and had a musty smell, but the sea view was breathtaking. The beds were comfortable, and the overall layout was great.
Service
9.0
The staff at the hotel were extremely helpful and hard working. They made sure we had everything we needed for a pleasant stay.
Location
7.0
The hotel's vast expanse and connection to other complexes make it a perfect spot for a vacation. The weak signals were a bit of a letdown, but the beach area by the adults-only section was lovely.
Dining
9.0
Dining here was a great experience with a wide variety of options. The wood-fired pizza was a highlight, and the food quality was top-notch.
Facilities
9.0
The hotel facilities were top-notch, especially the pool and beach areas which were well-maintained and offered a great relaxation spot.
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